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Disney Beat Out The Ritz-Carlton For America’s Best Customer Service



Disney Cruise LineDisney Parks & Resorts and the Disney Store have beaten the competition to become the, according to a Newsweek survey, “America’s best customer service” over other high end brands like Neiman Marcus and The Ritz-Carlton.

In the survey of more than 20,000 customers, Disney Cruise Line ranked as the number one company overall, across a variety of industries, as well as in the “Cruise Line Operator” category.   And the amazing customer service and experiences at Disney Cruise Line will be expanding in upcoming years with new ships scheduled for delivery in 2021, 2022 and 2023. 

Baseball Heroes Celebrate Historic Championship With Magical Parade on Saturday at Walt Disney World Resort

Disney Parks & Resorts, which is continuing an incredible year of growth and exciting new offerings, including Star Wars: Galaxy’s Edge at Disneyland Resort and Disney’s Hollywood Studios, earned the best customer service ranking in the “Amusement Park Experience” category.   

Cast member at a Disney Store locations playing a game with a guest

And the Disney Store was awarded the top spot by consumers in the “Toy” category as well.  Disney Store locations continue to provide the best of what Disney Parks has to offer in merchandise – as well as outstanding guest experiences across the nation.  

For more details on the new rankings, visit’s special page.  

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