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Guest Parking and Entrances
During this initial phase, Guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. At opening, we have also reduced Guest entryways to 4 locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare location. Guest access to Disney Springs from the Grapefruit garage will be restricted.
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Temperature Screening
All Guests are required to undergo temperature screenings upon arrival at Disney Springs.
- Guest Screening: During this initial period, Guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve Guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures above 100.4 will not be allowed entry; those in their party will not be allowed entry either.
- Employee Screening: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.
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Limited Contact
Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.
- Face Coverings: All Guests ages 3 and older, Cast Members and Operating Participant employees are required to wear an appropriate face covering. Guests must bring their own face coverings and wear them at all times, except when dining.
- Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
- Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, Disney Gift Cards, Disney Rewards® Redemption Cards and mobile wallets—including Apple Pay, Google Pay and Samsung Pay. Guests may purchase a Disney Gift Card at select Merchandise locations and Welcome Center (Guest Relations) to pay without cash.
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Physical Distancing and Capacity Measures
Managing the number of Guests visiting Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:
- Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
- Training: We are also training some of our Cast Members to engage with Guests and promote physical distancing guidelines in common areas and queues.
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Cleanliness and Sanitization
We’ve increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.
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Cast Training
We’re further emphasizing our strong culture of health and safety among our Cast Members and Operating Participant employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.
