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Guests of the Disneyland Hotel Asked to Take Action on Their Reservations



When Disneyland Resort reopens on July 23rd, the Disneyland Hotel will not be reopening with it. It will reopen at a later date. Because of this Disney is sending the following message to guests who have reservations at the hotel asking them to call Disney or their travel agents to make alternate arrangements.

“Dear Guest:

It’s time for magic – and we look forward to welcoming you back.  As we prepare for your return to the Disneyland Resort, we know there is still much uncertainty with respect to the impacts of COVID-19. The safety and well-being of our Guests and Cast Members remain the top priority at Disneyland Resort.

We currently plan to begin reopening Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel on July 23, 2020.

The Disneyland Hotel will reopen at a later date. This means we are unable to accommodate your upcoming Disneyland Hotel room reservation at this time. However, we do want you to visit us and there may be opportunities to rebook at one of our other two hotels. 

To modify your existing travel reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337. If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

Should you decide to cancel your existing Disneyland Hotel room reservation, we will waive Disney-imposed change and cancellation fees up to the date of check-in for your upcoming reservation. If you are unable to reach us before your check-in date to cancel your reservation, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Hotel room reservation or Walt Disney Travel Company vacation package after your check-in date for your currently existing Disneyland Hotel room reservation.

If you have already modified or cancelled your upcoming Disneyland Hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Disney Destinations LLC”

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